Reservation Admin with excellent written English

Deskripsi Pekerjaan

We are seeking suitably qualified individuals (full-time) to join us as:

RETREAT ORGANIZER AND HOTEL RESERVATION ADMIN

Requirements:

• Minimum 9/10 grammar in written English and 7/10 English spoken skill (if you have a TOEFL score please provide the proof)
• Excellent word arranging skill as the the admin will send emails and reply to inquiries to (mostly) foreign guests in professional words
• Have min. 1 year of experience on the field
• Proficient in operating Ms. Office and the computer in general
• Preferably typing speed of minimum 45 WPM (words per minute) to ensure the admin will be able to reply a lot of inquiries in a timely manner
• Strong organizational skills and attention to detail as the admin will act as a retreat organizer
• Proven customer support experience or experience as a client service representative
• Customer oriented and able to adapt/response to different types of guests
• Ability to multi-task, prioritize, manage time effective
• Willing to move Nusa Lembongan - Bali (free shared dormitory is provided)
• Position available end of December 2025

Responsibilities:

• To reply to guests' inquiries and bookings for the hotel, surfing, snorkeling, yoga, or retreat packages via email, WhatsApp texts, or retreat websites
• To arrange the guests' itineraries for the retreat packages
• To follow up to the guests' inquiries
• To manage guests' database on the system
• To adapt to the guests' needs and to provide solutions for the complaining guests
• To provide guidance and support on all aspects to the guests
• To do basic admin works (office suplies keeping and and purchasing)
• To provide accurate and complete information about our retreat/hotel services, including rates, availability, and transport organization
• To coordinate with partners to ensure customer timely schedules
• To maintain a positive, empathetic and professional attitude towards guests at all times
• To resolve service problems by clarifying the guests' complaints
• To make a weekly/monthly report regarding the guests' reservation if needed

Benefits:

• Free shared dormitory for the employees
• BPJS Kesehatan dan Ketenagakerjaan after 2 months of working
• Bonus after the contract ends
• Service tax after 2 months of working
• Paid leaves after 1 year of working

Job Type: Full-time

Work Location: In person

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