Site Reliability Engineer Associate Manager

Deskripsi Pekerjaan

About Us

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.

Job Description

• Demonstrate excellent change management in implementing changes safely and efficiently in the production environment.

• Demonstrate excellent incident & problem response and resolve the issue within SLA.

• Demonstrate excellent service request handling from other parties within SLA.

• Demonstrate excellent efficiency in automating tasks and reducing manual effort.

• Demonstrate excellent implementation of a comprehensive monitoring system to detect issues early and proactively react

• Demonstrate excellent curiosity to find out and review root cause analysis

• Demonstrate excellent reviewing system performance and come up with an action plan.

• Demonstrate excellent problem-solving and come up with an action plan

• Demonstrate excellent reviewing change activity in production that impacts multiple systems.

• Demonstrate excellent understanding related to system architecting or cloud architecting.

• Demonstrate excellent reviewing working process and able to come up with an improvement plan

• Demonstrate excellent leadership in small to medium-sized teams.

• Demonstrate excellent coaching in small to medium-sized teams.

• Ensure team members have individual performance plans

• Monitor team performance and conduct regular appraisals/mentoring/coaching

• Manage training and development team members

• Understand customer (internal & external) needs and deliver the expected outcomes.

• Execute of plans and strategies.

• Faster a customer-focused working environment with clear responsibilities and expectation.

• Creating and execution deployment strategy

• Establish and maintain active and constructive relationships with other team in the organization. (internal)

• Risk/Findings audit to be fulfilled Perform support good corporate governance in their specific areas of work.

Qualifications

Proven experience as SRE / IT Support / Application Support / System Engineer or similar position at least 8 years' experience.

Knowledge

• ISO 8583
• Cloud Technology
• RestAPI
• Networking
• Postman / API testing
• ITIL v4 / IT Service Management
• Agile Methodology
• Financial Digital Product (Biller, disbursement, virtual account, QR)

Non-Technical

• Learning skills
• Risk Analysis
• Reporting and emergency response planning
• Strong relationship management
• Excellent communication and interpersonal skills
• Strong motivational and empowerment skills
• Commitment and reliable
• Outstanding organizational and leadership skills
• Take initiative and remain calm under pressure.

Technical

• Database System (Oracle DB/ Maria DB/ Postgress)
• Docker
• Kubernates
• Windows
• Linux
• SQL Query
• Elastic, Logstash, Kibana (ELK)
• CI/CD
• Scripting (bash / python)

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