Customer Relations Team (Jakarta Only)

Deskripsi Pekerjaan

Role Description

This is a full-time, on-site role located in Jakarta, Indonesia, within the Customer Relations Team. The role involves ensuring high levels of customer satisfaction by addressing inquiries, resolving issues, and maintaining consistent communication with clients. The team member will focus on enhancing customer retention, providing outstanding customer service, and proactively identifying opportunities to improve client interactions and experiences.

Qualifications

• Strong Customer Retention and Customer Satisfaction skills to build long-lasting client relationships
• Proficiency in Customer Support and Customer Service to address and resolve client needs effectively
• Excellent Communication skills, including active listening and clear verbal and written articulation
• Ability to work in a team-oriented environment while maintaining attention to detail
• Bachelor’s degree or equivalent experience in a related field
• Fluency in Bahasa Indonesia; English proficiency is a plus
• Experience in customer relations or support roles is preferred

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