DCOC Engineer Support - Project

Deskripsi Pekerjaan

All interview processes are conducted offline at Harrisma Group office address.

DCOC Engineer Support - Project :

• Monitor and maintain data center, IT Core Infrastructure performance to ensure optimal availability.
• Identify, diagnose, and resolve issues related to data center, IT Core Infrastructure, hardware, and software.
• Provide technical assistance to employees for hardware, software, data center, IT Core Infrastructure, and internal system issues.

Main Duties :

• Monitoring data center, IT Core Infrastructure performance 7x24, working on shifting schedule.
• Create data center & IT Core Infrastructure performance monitoring daily report status.
• Receive escalation from customers, conduct 1st layer analysis, escalate to company.
• First layer customer handling.
• Coordination with 3rd party/vendor.

Requirement :

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related fields.
• With 2+ years experience in data center management, system engineering, or IT support.
• Proven experience in a data center operations or technical support IT Core Infrastructure role, preferably within the IT industry.
• Solid understanding of data center protocols, technologies, and troubleshooting techniques.
• Familiarity with data center monitoring tools and software.
• Strong problem-solving and analytical skills, with the ability to work independently.
• Excellent communication and interpersonal skills to liaise with both technical and non-technical stakeholders.
• Required to work shifts for weekdays and weekends.
• Willing to work On Site at Customer Office at Thamrin (Project Location).

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