Product Support

Deskripsi Pekerjaan

🚀 Job Opportunity: Product Support at StickEarn About StickEarn StickEarn is an advertising technology company on a mission to transform Out-of-Home (OOH) advertising through technology, data, and creativity. We empower brands, agencies, and media owners to create impactful advertising experiences across Indonesia.

As a Product Support , you will play a key role in ensuring our products run smoothly and deliver the best experience to users. You will work closely with Product Managers and Engineering teams to support product operations, maintain data quality, and create documentation that enables successful product adoption and feature launches.

🌟 What You’ll Do

• Serve as the first point of contact for product-related issues by monitoring, triaging, and responding to user-reported bugs or failures.
• Escalate critical issues to the Engineering team with proper documentation and reproducible steps.
• Create and maintain product documentation, including FAQs, troubleshooting guides, and release notes.
• Support Go-To-Market (GTM) activities for new feature launches by developing user-facing materials and internal readiness documentation.
• Assist Product Managers in preparing business and product reporting deliverables, including monthly business reviews, campaign performance reports, and proposal decks.
• Support data extraction, processing, and deck preparation for business reporting purposes.
• Ensure product data quality by conducting regular checks on data provided through the product's data pipeline (e.g., Playlog), validating accuracy and integrity of data displayed to end users.
• Identify and flag data discrepancies and work with relevant teams to resolve issues.

✅ What We’re Looking For

• Bachelor’s degree in any major or equivalent.
• Fresh graduates are welcome to apply; prior experience in product operations or related fields is a plus.
• Data and tech-savvy, detail-oriented, and highly organized.
• Strong analytical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Able to work collaboratively in a cross-functional team environment.
• Proficient in English, both written and spoken.
• Comfortable working with data, documentation, and digital tools.

🎁 What We Offer

• Flexibility with our hybrid working setup
• Private insurance to keep you covered
• Training budget & laptop ownership program to boost your productivity & growth
• Competitive compensation package with yearly bonus.
• Flexible & anniversary leaves to support work-life balance and celebrate milestones

Apply now and be part of an innovative, supportive, and collaborative team at StickEarn! 🚀

• Only shortlisted candidates will be contacted.

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