Deskripsi Pekerjaan

Company Description KENGIC Intelligent Technology Co., Ltd. (SSE-STAR: 688455) is an end-to-end digital and intelligent solutions provider for manufacturing and distribution. Leveraging proprietary core technologies, the company delivers automated solutions that support lean production, cost optimization, and sustainable growth. KENGIC has implemented over 1,300 intelligent projects in more than 25 countries across industries such as logistics, automotive, new energy, healthcare, food, chemicals, and home furnishings. Headquartered in Qingdao with an 86,000㎡ digital industrial park and a global team of over 1,200 professionals, KENGIC offers full-lifecycle services from consulting and system integration to software, equipment, and after-sales support. Its international footprint includes subsidiaries in Germany, the USA, Singapore, and South Korea, supported by robust certifications, patents, and CE-certified products.

Role Description This is a full-time, on-site role for an After Sales Supervisor / Senior Engineer based in Cikarang Barat. The role is responsible for leading after-sales service operations, including coordinating installation, commissioning, and maintenance activities for intelligent logistics and factory systems. Daily tasks include supervising a technical service team, responding to customer inquiries and service requests, diagnosing and resolving system issues, and ensuring timely escalation when needed. The role also involves developing and implementing preventive maintenance plans, preparing service reports, and providing technical feedback to engineering and product teams for continuous improvement. In addition, the After Sales Supervisor / Senior Engineer will deliver user training, support spare parts management, and help optimize service processes to enhance customer satisfaction and system performance.

Qualifications

Strong analytical skills to diagnose technical issues, interpret system data, and propose effective corrective and preventive actions.

Proven team management skills, including task planning, workload balancing, coaching, and performance monitoring in a service or engineering environment.

Customer service skills with a focus on responsiveness, problem ownership, and building long-term, trust-based relationships.

Clear and professional communication skills for working with customers, internal teams, and global stakeholders, both verbally and in writing.

Training skills to develop and deliver technical training, user guidance, and operating procedures for customers and junior team members.

Bachelor’s degree in Mechanical, Electrical, Mechatronics, Industrial Engineering, or a related technical field (or equivalent experience).

Hands-on experience in after-sales service, commissioning, or maintenance of automation, logistics systems, or industrial equipment is highly preferred.

Ability to read technical drawings and documentation, use diagnostic tools, and work safely in industrial environments.

Willingness to work on-site at customer facilities, support occasional overtime

For Indonesian only

Deskripsi Pekerjaan